Support Specialist

MRF Geosystems Corporation is currently is seeking a Client Services / Technical Support Specialist.

Key Responsibilities:

• Respond to support requests from enforcement users via web portal, email, and phone.
• Troubleshoot software issues, escalate bugs as needed, and communicate resolutions clearly.
• Assist users in submitting change requests properly, while ensuring they are directed to the appropriate team for evaluation.
• Document support interactions accurately in the ticketing system.
• Follow established workflows and escalation procedures.
• Track all assigned tasks to completion, ensuring nothing is missed or delayed.
• Communicate updates to users clearly and professionally, with a strong focus on user experience.
• Participate in internal discussions to improve support processes and documentation.
• Maintain confidentiality and handle sensitive enforcement-related data appropriately.
• Deliver product training sessions to new and existing users to ensure confident and accurate system usage.

Required Qualifications:

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to follow rules and procedures consistently.
• Proven ability to manage multiple tasks in a fast-paced environment without losing track.
• Quick learner with the ability to grasp complex systems.
• High level of personal accountability — doesn't miss steps or forget tasks.
• Knowledge of enforcement processes or regulatory systems is a plus.

Ideal Candidate Traits:

• Calm under pressure and solution-focused.
• Process-driven and disciplined in execution.
• Respectful and patient with users, especially when they are under stress.
• Collaborative, but able to work independently without close supervision.

Job Type: Full-time
Schedule: Monday to Friday
Work Location: In person
MRF offers competitive salaries. If you are interested, please:

• Email your application to jobs@mrf.co before Feb 19, 2026.
• Include your resume and a one-page cover letter or a link to a short self-introduction video (under 3 minutes) that highlights how your skills align with the desired qualifications listed in the job posting.

We appreciate all applications, but please note that only candidates selected for an interview will be contacted.
We appreciate all applicants' interest; however, only those selected for consideration will be contacted.